Responsibilities: • Supervise and manage the customer support team to ensure they deliver exceptional customer service. • Develop and implement customer service policies and procedures. • Handle complex and escalated customer service issues. • Monitor and analyze customer service performance, and develop plans to improve it. • Coordinate and manage customer service projects and initiatives. • Ensure customer service team has necessary training and resources to perform their job effectively. • Conduct performance evaluations and provide feedback to the team. • Liaise with company management to support and implement growth strategies. • Collaborate with other departments to ensure the company meets and exceeds customer expectations. Requirements: • Bachelor's degree in Business Administration or a related field. • Proven experience in a customer service position, with supervisory experience. • Excellent written and verbal communication skills. • Strong understanding of customer service techniques and strategies. • Exceptional ability to lead and develop a team. • Strong problem-solving abilities. • Proficiency in Microsoft Office Suite and customer relationship management software. Preferred Skills: • Excellent interpersonal skills with the ability to manage sensitive and complex issues. • Strong client-facing and communication skills. • Advanced troubleshooting and multi-tasking skills. • Ability to think strategically and to lead. • Superior organizational skills. • Ability to work under pressure and meet deadlines. • Strong analytical and problem-solving skills. • Ability to work well with a team.,